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The US is the third-largest supplier of gig workers, next to India and Bangladesh.Only 9% of businesses decided to stop their outsourcing efforts after the Great Recession.Call center workers in the US earn on average only 15% more than their counterparts in India.The government and defense sectors are the two biggest users of outsourcing.
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A whopping 84.2% of outsourcing deals originated in the US in 2017.On the other hand, the American workforce is not happy about the nature of outsourcing because it takes away hundreds of thousands of opportunities from them. Indeed, outsourcing creates a positive impact on businesses, most especially startups. Additionally, back-office support, human resources, and even IT are often outsourced. For example, IBM, a homegrown tech brand, has various call centers across Asia because the pay is cheaper and the literacy of employees is more or less the same as in the US.Ĭustomer support isn’t the only business function that gets outsourced. The United States is undeniably one of the leading countries that is fond of outsourcing their business processes and talents. By 2020, more than 80% of logistics leaders plan to increase their outsourcing budget by more than 5%.The telecommunications sector consistently places as one of the top contributors in the global outsourcing industry.The banking industry outsources 40% of help desk positions.There’s an estimated 9% to 11% growth on benefits such as life and pension insurance in the BPO industry since end-to-end third-party administration grows.In 2017, the healthcare sector saw the most significant outsourcing growth by up to 36%.In 2018, only 9.4% of the average IT budget was allocated to outsourcing.One-third of small businesses currently outsource their business processes, and another 52% planned to do so in 2019.$100 billion of revenue was generated by the defense sector accounts - the biggest outsourced deals.The average annualized contract value in 2017 was $32.6 million - an of 53% increase from 2016’s $21.3 million.For starters, the statistics below will give you an overview of the outsourcing business as an industry. There are various platforms where you can hire freelance workers around the world. With the widespread availability of the Internet, global talents are more accessible than ever. Outsourcing talent can ease some of these challenges.Ĭountries such as India, the Philippines, and Poland are one of the top choices for most businesses to headhunt outsourced employees. On top of that, countries across the globe implement strict compliance with their labor laws that usually contain a clause about minimum wage, which some smaller businesses might not be able to afford. However, hiring native talent is not only time consuming, but tends to be costly. Investment in manpower should be one of the top priorities for businesses. General Outsourcing Industry StatisticsĮmployees are the lifeblood of most organizations.